Please review our return, replacement and refund guidelines.
At Phone Sparess, we aim to provide quality mobile spare parts and accessories to our customers. If you receive a damaged, defective or incorrect product, please contact us as soon as possible.
This policy explains the conditions under which products may be eligible for return, replacement or refund.
A product may be eligible for return or replacement if:
Customers should contact Phone Sparess within 7 days of receiving the order if they believe the product is damaged, defective or incorrect.
Requests submitted after the applicable return period may not be accepted.
Returned products should be in their original condition wherever applicable, along with the original packaging, labels, accessories and other items supplied with the product.
Products that have been physically damaged, modified, misused, improperly installed or tampered with may not qualify for return or replacement.
Customers are responsible for checking the compatibility of a spare part with their device before placing an order.
Please verify the exact mobile model, variant and required part before purchase.
A return request based only on selecting an incompatible product may not be accepted if the correct product was supplied according to the order.
If the package or product appears damaged at the time of delivery, please take photographs or videos of the package and product and contact our support team as soon as possible.
This information may be required to verify the damage and process a replacement or refund request.
If you receive a product different from the product ordered, please contact us with your order details and photographs of the received product.
After verification, we may arrange a replacement or other appropriate resolution.
If a product is found to be defective, Phone Sparess may request photographs, videos or other information to verify the issue.
Depending on the product and circumstances, an eligible defective item may be replaced or refunded.
Products may not be eligible for return or replacement in situations including:
If a refund is approved, the refund will generally be processed using the applicable payment method or another appropriate method communicated by our support team.
The time required for the refund to appear in the customer's account may depend on the payment provider or banking system.
Where a return is approved because of an incorrect, damaged or verified defective product, Phone Sparess may provide return instructions.
Return shipping arrangements may vary depending on the circumstances of the return.
Customers may request cancellation of an order before it has been dispatched.
Once an order has been shipped, cancellation may not be possible and the customer may need to follow the applicable return process.
Approved refunds will be initiated after the return or product issue has been verified, where applicable.
Actual crediting time may vary depending on the payment method, bank or payment service provider.
To request a return, replacement or refund, please contact our support team with:
For return, replacement or refund-related queries, please contact Phone Sparess.
Phone Sparess
Email: info@phonesparess.in
Website: phonesparess.in
Last Updated: August 2026